’s Shipping Policy:
All products ordered through the GeekStuff4U website originating in
Japan are shipped via EMS unless otherwise requested by the Customer. All Shipping expenses are the responsibility of the Customer and should be considered when calculating the cost of your order. GeekStuff4U will provide our Customers the tracking number for their merchandise via e-mail to the address provided, the instant it is generated by the Shipper. Once all payment has been done and once all the necessary verification has been done, please allow 4-7 business days for the estimated time of delivery. GeekStuff4U will notify you via email the moment your item is shipped. Your receipt of payment will also be included at this time.
The GeekStuff4U.com website lists the hottest products to hit the Japanese market. Due to local demand, there are times when some items may not be available at the time of your order. In such cases, we will notify the Customer immediately when the product should be available and the estimated amount of time it will take to be delivered. In such cases, the Customer will of course have the option to cancel their order immediately.
Since we do not begin the shipment process until we receive payment, GeekStuff4U will credit your account, return your funds or credit your charge card as per your payment method and/or directions.
’s Return & Refund Policy:
GeekStuff4U always aims to provide the best customer service available anywhere. However, from time to time an instance may arise where a product is damaged or does not meet the expectations of our Customers. In general, all merchandise purchased through our website carries the same standard manufacturer warranty that comes with the product when it is purchased, provided the unit is not damaged in any way.
The manufacturers WILL NOT honor product warranties if the items are damaged in any way by the Customer. In many cases, the manufacturers also will not honor the warranty if the merchandise is located outside of Japan.
Since we test each unit prior to shipment, there should be no instances of your merchandise arriving Dead on Arrival (DOA). However, on the rare occasion that you merchandise is damaged in shipment or arrives DOA, we will of course help facilitate you return of faulty merchandise.
GeekStuff4U WILL NOT accept the return of any merchandise if any part of the returned merchandise is damaged by the Customer in any way internally or externally. There are NO EXCEPTIONS to this rule and the GeekStuff4U Management remains the final arbiter over decisions on all returns.
GeekStuff4U WILL accept returns of merchandise purchased through our website provided the return meets the following criteria:
1. The merchandise is returned in absolutely NEW CONDITION, just as it was shipped to the Customer initially. This means all of the original packaging, software and/or any other material included in the original shipment from GeekStuff4U.
2. There is absolutely NO DAMAGE to any part or component of the originally shipped merchandise--visible or internal. GeekStuff4U management reserves the right to determine the final returned condition of the merchandise and whether or not it will be accepted for return.
3. The merchandise purchased from GeekStuff4U is returned in its original condition within FIVE (5) DAYS from its original delivery date.
4. You ship the merchandise to us via prepaid 2nd Day Air delivery service via a major parcel delivery service such as EMS, Airborne Express, DHL, UPS or FedEx. You are responsible for all shipping fees to GeekStuff4U. These fees are non-refundable. In order to accept your returned merchandise, we require that you inform us of the carrier and tracking number via e-mail at: [email protected] the same day it is shipped.
5. Returned merchandise must be accompanied by a Returned Material Authorization (RMA) number (obtained from the GeekStuff4U Customer Service or Technical Support Department) and a copy of the original purchase order to verify the serial numbers of all merchandise.
The Customers refund will be processed upon receipt of your merchandise and clearance from the Repair & Refund Department. GeekStuff4U will notify you by e-mail immediately after your item is received and a refund has been issued.
Please remember that minor cosmetic damage, such as dead pixels are in general not grounds for return of many items purchased from the manufacturers. Please contact one of our highly trained Customer Service Representatives to identify the source of your concern and determine if it is a problem that can be handled locally or if the item must indeed be returned.
If you have any questions about performance of your merchandise, please contact GeekStuff4U before attempting to return it directly to the manufacturer yourself or taking any other action. GeekStuff4U will dispute any fraudulent "charge backs" and pursue legal action against Customers attempting to defraud GeekStuff4U in any way.
IMPORTANT: Please remember to write “Return for Warranty Service” and the origin “Made in Japan” clearly on your package or we WILL NOT accept the shipment due to the VAT fee that the Japanese Customs Office will levy against us.
